Return and Refund Policy
Return and Refund Policy tool
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Made-to-order return policy
All apparel and headwear sold on Patriot Merch are manufactured on demand by our fulfillment partner, Printful. Each t-shirt and hat is printed or embroidered specifically for the customer who ordered it. Because we do not keep pre-printed inventory in a central warehouse, our return policy differs from traditional off-the-rack retailers.
We do not accept returns or offer refunds for customer change of mind or incorrect size selection. We encourage all shoppers to review our detailed apparel size guide and check garment measurements prior to completing an order.
Damaged, defective, or misprinted items
We stand behind the craftsmanship of our products. If an item arrives damaged from transit, shows a manufacturing defect, or exhibits an obvious printing or embroidery error, we will resolve it promptly at no cost to you:
- Notification window: You must notify our customer support team within 30 days of the confirmed delivery date.
- How to submit a claim: Send an email to
[email protected]with your order confirmation number, a description of the defect, and clear photographs showing the damage, flaw, or misprint. - Resolution: Once our team verifies the issue, we will immediately submit a replacement reprint order to Printful at no expense to you, or process a full refund to your original payment method via Stripe.
Order changes and cancellations
Orders are sent to Printful and confirmed for production automatically as soon as payment succeeds. If you need to change or cancel, email us right away with your order number. We can change or cancel only until Printful starts making it, which can be within a few hours; after that we can’t stop it.
To request a cancellation or change:
- Send an email immediately to
[email protected]with your order number and requested adjustments. - Once Printful starts making your order, it cannot be recalled, stopped, or refunded.
Return address and unauthorized returns
Please do not ship packages back to our administrative mailing address or to the return address printed on the carrier label without prior authorization from our support team. Unauthorized shipments cannot be processed or credited.
For inquiries regarding an existing order or assistance with a delivered package, reach out to our team at [email protected] or use our contact page. We review inquiries and reply by email as soon as we can.